Member Services
Kahului, HI Kahului, HI Full-time Full-time Estimated:
$31.
4K - $39.
7K a year Estimated:
$31.
4K - $39.
7K a year This position is a responsible for assuring superior customer service to all association members and successful operations of the front office.
This position performs a wide variety of administrative support functions, answer phones promptly and greet guests professionally, ensuring their needs are met.
This role is central point of contact for all association members and is essential to representing organization's professional image and valued reputation.
ESSENTIAL FUNCTIONS Greet walk-in customers, identify need, and if applicable, directs to appropriate personnel.
Answer phone, assists members, problem solving assistance and address or escalate concerns promptly and effectively.
Process new member applications.
Coordinate attendance of new member orientation and ensure proper dissemination of materials.
Assist when needed to correct membership data for accuracy with paper trail of changes noted in each member file.
Assist with general membership functions.
Full knowledgeable of MLS Rules and Regulations and association governance policies.
Provide support to MLS subscribers/participants by identifying problems; researching answers; guiding subscribers/participants through corrective steps.
Assist Member Services Administrator with all functions as directed.
Assist with Continuing Education course set up and course materials; assist with member meeting, class registrations and check in.
Participate in all staff meetings and development opportunities.
Assist with other duties as assigned by the CEO.
Escalate issues as directed.
REQUIREMENTS QUALIFICATIONS High School Diploma and professional work experience required.
Strong written and oral communication skills.
Excellent customer service skills.
Excellent organizational and time management skills.
Professionalism.
Business phone etiquette.
Good problem-solving skills.
Able to remain calm under pressure; work as a team player; function within a small office environment; multi-task and successfully problem solve; Project a positive, energetic, and professional image.
Ability to work independently Knowledge of Microsoft Office products preferred.
Background in or knowledge of real estate industry a plus.
PHYSICAL REQUIREMENTS Able to lift 25 lbs.
Work primarily in an office setting Work Hours:
Full-Time, Monday through Friday 8:
00 am - 5:
00 pm DISCLAIMER This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$31.
4K - $39.
7K a year Estimated:
$31.
4K - $39.
7K a year This position is a responsible for assuring superior customer service to all association members and successful operations of the front office.
This position performs a wide variety of administrative support functions, answer phones promptly and greet guests professionally, ensuring their needs are met.
This role is central point of contact for all association members and is essential to representing organization's professional image and valued reputation.
ESSENTIAL FUNCTIONS Greet walk-in customers, identify need, and if applicable, directs to appropriate personnel.
Answer phone, assists members, problem solving assistance and address or escalate concerns promptly and effectively.
Process new member applications.
Coordinate attendance of new member orientation and ensure proper dissemination of materials.
Assist when needed to correct membership data for accuracy with paper trail of changes noted in each member file.
Assist with general membership functions.
Full knowledgeable of MLS Rules and Regulations and association governance policies.
Provide support to MLS subscribers/participants by identifying problems; researching answers; guiding subscribers/participants through corrective steps.
Assist Member Services Administrator with all functions as directed.
Assist with Continuing Education course set up and course materials; assist with member meeting, class registrations and check in.
Participate in all staff meetings and development opportunities.
Assist with other duties as assigned by the CEO.
Escalate issues as directed.
REQUIREMENTS QUALIFICATIONS High School Diploma and professional work experience required.
Strong written and oral communication skills.
Excellent customer service skills.
Excellent organizational and time management skills.
Professionalism.
Business phone etiquette.
Good problem-solving skills.
Able to remain calm under pressure; work as a team player; function within a small office environment; multi-task and successfully problem solve; Project a positive, energetic, and professional image.
Ability to work independently Knowledge of Microsoft Office products preferred.
Background in or knowledge of real estate industry a plus.
PHYSICAL REQUIREMENTS Able to lift 25 lbs.
Work primarily in an office setting Work Hours:
Full-Time, Monday through Friday 8:
00 am - 5:
00 pm DISCLAIMER This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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