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Maui Airport - Greeter (Part Time 30-35 hrs/wk)

Company Name:
National Car Rental/Alamo Rent A Car
Overview:
The Alamo Rent a Car Kahului Airport location has an exciting opportunity for a Part time Greeter (30-35 hours per week) . The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Responsibilities:
Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
Welcome members to the facility when they exit the bus or arrive on the lot.
Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
Assist members with questions and concerns to minimize counter visits.
Communicate customer service issues to management.
Ensure that hangtag information is completed correctly.
Maintain clean low mileage fleet mix requirements.
Maintain Emerald Aisle for cleanliness.
Thank member for their business.
Provide upgraded vehicles on request.
Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled
Qualifications:
Must have a High School Diploma or G.E.D.
Must have a minimum of 6 months customer service experience
Must have a minimum of basic level experience and understanding of a PC and Microsoft Office Products
Must possess a valid driver's license with a satisfactory driving record (no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be legally authorized to work in the US and not need a Company-sponsored Visa in the future.
Aside from religious observance, must be able to work evenings, weekends and holidays
Candidates please note: this position is outside in the elements (sun, wind and rain); you must be able to stand the whole shift for this position.
Job ID: 2014-112490
Location: US-HI-Kahului
Category: Customer Service/Support - Customer Service/Support
Airport / City: Alamo - Maui

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