Lawn and Garden Technician (Maui, HI- Maui)

Company Name:
Sears Holdings
This position is responsible for the repair of products in the customer's home. Products repaired include Lawn and Garden equipment, Riding Mowers, Push Mowers, Tractors, Tractor attachments, Tillers, Snow Throwers, Log Splitters, Chippers, Shredders, VACs, Grills, Power Tools, Garage Door Openers, Recreation Equipment, and a variety of other home appliances. This position provides timely and quality repairs of customers' products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training.
To provide the proper customer focus, the In-Home Service Technician must:
Work as a dedicated team member to ensure fast, flexible and expert service to every customer
Demonstrate a sense of urgency to meet customer time commitments
Successfully complete all Technician I training elements within required timeframes
Meet key performance metrics and/or productivity goals as defined by the business
Provide knowledgeable and courteous repair service
Continuously look for methods to improve business performance and enhance the customer experience
Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
Provide direction to a Technical Helper, as applicable
Ability to receive truck stock at home if the company vehicle is retained at the technician's place of residence or other designated location.
Mentor other technicians, as applicable
Maintain truck stock inventory within the prescribed company guidelines and standards
Follow the truck maintenance schedule and keep a clean, organized truck
Adhere to all company policies and procedures
Perform miscellaneous duties as assigned
EOE Minorities / Females / Protected Veterans / Disabled
Requisition ID: 373031BR
Job Function: Repair/Installation
Employment Category: Regular, Full-time
State: Hawaii (HI)
State or Province/City: Kahului-Maui
Location: 2886 PAA ST,Kahului-Maui, HI 96819, US
Post Code: 96819
Post Date: 08/19/2014
Brand: Sears
Business Unit: Home Services - In Home

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